The reply is already written. You decide who sends it.
Guest messages from Booking.com, Airbnb and Expedia arrive in one inbox with a draft based on your knowledge base, live booking, folio balance, and add-on catalogue. Keep every guest conversation in one inbox. AI drafts replies using your booking data; your team can review and send them, or enable autopilot to send routine replies automatically when confidence is high. Anything below the score you set, anything it had to flag, and anything urgent still waits for a person. It answers only from your property's own knowledge base, the live booking and your add-on catalogue. It will not invent an answer, will not quote a price you have not set, will not promise a room is ready, and hands anything about leaks, lockouts, refunds or disputes straight to a person. It needs your channels connected on that property first.
It drafts by default. You decide if it sends.
Keep every guest conversation in one inbox. AI drafts replies using your booking data; your team can review and send them, or enable autopilot to send routine replies automatically when confidence is high. Anything below the score you set, anything it had to flag, and anything urgent still waits for a person.
A property you have not touched stays on drafting, so nothing starts answering guests because you bought the module. Turning autopilot on is a deliberate switch per property, and the score you pick is the line: above it the reply goes out, below it the same reply is waiting in the inbox for a person.
Some things never go out on their own whatever the score says. A message that reads as urgent or unsafe, anything about money going back to a guest, a reply the assistant itself asked to hand over, and any draft where a guardrail fired — an amount that is not one of your configured prices, a fact it could not source — are all held for a human. So are replies past a sensible hourly limit per conversation and per property, and any thread where one of your team has already answered.
What it does.
Guest messages from Booking.com, Airbnb and Expedia land in the same thread as the emails you send, attached to the booking they belong to. A multi-room booking is one conversation, not one per bedroom.
You write the property's own notes — wifi, parking, check-in, transfers, house rules — and the assistant answers only from those plus the live facts on the booking. General knowledge about hotels is not treated as evidence about yours.
Dates, room, guest name, what is still owed on the folio, whether the room is sold the night before or the night of checkout. A question about a balance is answered from the folio, not guessed at.
The offer list is built from your live add-on catalogue — your own extras, your own amounts, your own currency. Nothing is offered that is not active and priced. An extra you create this afternoon is offerable this afternoon, with no configuration step in between.
If your house rules say no pets, no pet fee can be quoted, even if one is sitting in the catalogue. Same for smoking, same for parties. The rule sits above the catalogue rather than beside it.
An add-on with a seasonal window is not offered outside it. One that needs a three-night stay is not offered on a two-night stay. One capped at short stays is not offered on a long one.
No late check-out when another guest arrives into that room the same day. No early check-in when the room is sold the night before. The refusal carries a reason, so you can see why it declined instead of wondering.
"Per person, per night" stays "per person, per night". A per-night rate is never multiplied out into a stay total — if a guest asks for the total, the draft says you will confirm it rather than inventing a figure.
When nothing in your knowledge base answers the question, the reply says a person will come back shortly and the thread is flagged for you — and on autopilot that one is held rather than sent. A short delay beats a confident wrong answer the guest then acts on.
Anything that reads as urgent, unsafe, or about money going back to the guest is kept to a calm acknowledgement and handed over to a person — including on autopilot, where it is one of the hard stops no confidence score can clear. It resolves nothing and promises nothing on its own.
No message limit, no per-conversation quota, no monthly allowance to run out of on a busy weekend, and no conversation history that expires. The price is the price.
Pick the voice, add standing house instructions in your own words, and exclude any add-on you would rather it never mention. Instructions refine the safety rules; they cannot override them.
It sells what you sell.
There is no built-in catalogue of generic upsells and no marketplace taking a cut. The assistant reads the add-ons you have set up on the property — airport transfer, breakfast, late check-out, a cot, a surf lesson — with the amount and currency you set, and offers those and only those.
Create a new one this afternoon and it is offerable this afternoon. There is no separate list to teach it, no prompt to rewrite, and no step where an add-on exists in one place and not the other. Switch an add-on off and it stops being offered the same way.
Every gate is checked before an extra reaches a guest: it has to be active, priced above zero, in the property’s own currency, not excluded by you, allowed by your house rules, inside its own date and stay-length limits, and not contradicted by the calendar. An extra that fails one of those is refused with the reason recorded, so a missing offer is explainable rather than mysterious.
$5 per unit a month for whole places, or $12 per property + $1 per room where rooms are sold separately.
On top of your plan, and only on the properties you switch it on for. This is the one paid add-on in Vortex PMS — everything else, including the channel manager and your booking engine, is included in the plan at $12 per property + $3 per room per month.
Which rate you are on follows how the property is set up where your channels are connected, not something we choose. Run both kinds and you will see both on the same bill, each on its own line.
4 cottages let whole: $5 × 4 = $20 a month. A 12-room property selling rooms individually: $12 + $1 × 12 = $24 a month. No message limits, no usage caps, no history that expires.
It needs the channel manager connected on that property first — there is nothing to answer until guest messages are arriving. See the full pricing.
Try it on your own inbox.
First month free. Migration is on us.
First month free, no card — starting the day you go live, and we do the migration. Nothing in the plan is held back; AI guest messaging is an optional paid add-on you can switch on per property.
Migration is on us. We set up your property, reconnect your channels, and move your bookings and rates for you — no downtime.